Having trouble using your ledger on windows? Go to “chrome://flags” in the address bar on chrome and turn "Enable new USB backend" to off, then try again.
Having trouble using your ledger on windows? Go to “chrome://flags” in the address bar on chrome and turn "Enable new USB backend" to off, then try again.
This is only stored locally and should NOT be the same as your main login password.
It is only used to decrypt your viewing key, address book, and private labels,
which is stored in encrypted format on our servers.
If you forget your "Encryption Password", then you will need to start from scratch. This is because we do not
have the ability to decrypt the data in your account, it can only be decrypted with the corresponding password. If
you forget and replace your password, the previously encrypted data will be deleted from our servers. If you remember
and change your password, your data will be re-encrypted with your new password client-side.
Compromised Encryption Password
If you remember your current encryption password and are looking to replace your password,
you can utilize the “Replace Password” feature and ensure that your data is safe and protected.
Your data will be re-encrypted locally with your new password.
Save Your Password Somewhere Safe
Storing your password somewhere safe will allow you to be able to replace your password in case
your current password becomes compromised. If you forget your password entirely,
you will have to start from scratch and create a new password.
